Frequently Asked Questions

Q1: Are appointments necessary

A1: Appointments are necessary for Wednesday nights and Saturdays.  We do recommend that appointments are made for any day to ensure you a Sales Consultant and changing room.

Q2: How long does it take to receive my dress once ordered?

A2: Depending on the designer, dresses take between 4 ­ 6 months.  We do recommend that once you have found the right gown for you, if possible you allow up to 8 months to include any alterations that may be necessary.

Q3: Are alterations included

A3: All gowns are made based on each designer standard size chart and not made to measure, so some alterations are usually required, especially hems.  The alterations are not included in the price of the gown as we have freelance dressmakers that work with us, so alterations fees are paid directly to them.  This is just a service we offer we do not receive any payment for alterations.

Q4: Where can I have my dress cleaned after the wedding?

A4: We can arrange for your dress to be cleaned, there is a charge of £70 for cleaning and if you would like it to be boxed, wrapped in acid free paper there is an extra charge of £25.